Who you are dealing with
Essex Dog Trainer is a trading name of Dog Services GB Limited, registered in England and Wales, company no. 12669459. Registered office: Ground Floor, Kings House, 101–135 Kings Road, Brentwood, Essex CM14 4DR. The business is run by Alex Cooper from Boyton Hall Farm, Chelmsford CM1 4LN. You can contact us at hello@essexdogtrainer.co.uk or on 07557 943 820.
What we offer and what it costs
- Residential dog training: Standard Package, regular updates throughout the stay, £850p/w Discount available for returning clients; Puppy Package, regular updates throughout the stay, £850p/w Discount available for returning clients; VIP Package, regular updates throughout the stay, £1250p/w In Home Stay. New dogs stay a minimum of three weeks; for puppies and behaviour problems we suggest four. Dogs who have trained with us before can book shorter stays, for example while you are away.
- Puppy and 1-2-1 training: Initial 1.5 hour training session – £160 (Training Field Chelmsford), or £190 at your home; Ongoing training 1 hour session – £100 (Training Field Chelmsford); £120 at your home; Telephone/Training advice 1-2-1 1hour – £100.
- Day training (Big Dog Club): £100/day.
- Protection dog training: quoted after assessment.
You will know the cost before anything is booked. Full details are on the prices page.
Booking and paying
- A booking is confirmed when we put it to you in writing.
- Half of the fee (non-refundable) confirms the booking and the other half is paid before drop-off or collection. Payment is by bank transfer.
Changing or cancelling
- Missed appointments, or any appointments changed, altered, moved or cancelled for any reason within less than 48 hours' notice, are charged the full fee.
- Residential training: ask us about notice and refunds before you book, and we will put them in writing.
- If we have to cancel, we will offer you another date or a full refund of anything you have paid for that booking.
- If you book online or by phone or email, you may have a legal right to cancel within 14 days. If you ask us to start within that time, you may have to pay for any work already done.
Your part
- Tell us honestly about your dog's history, health and behaviour, including any bites or near misses, before we meet.
- Tell us about any medical conditions or medication. If we think pain or illness could be involved, we may ask you to see your vet.
- Keep your dog's vaccinations, flea and worming treatment up to date. For residential stays and day training this is a condition of booking.
- Follow the safety steps we agree, and supervise children around your dog during sessions.
Safety
We may pause or end a session if we think anyone, including your dog, is at risk. In that case we will agree what happens next.
What we can and cannot promise
Every dog is different. We will always give you our clear view and do our best for your dog, but we cannot promise a particular result or timescale. Progress depends on many things, including your dog's health and history and the practice that carries on at home.
Residential stays and day training
- If your dog becomes unwell, we will contact you and, if needed, take them to a vet. Vet costs are payable by you.
- Bring your dog's usual food for the whole stay, any medication with written instructions, their collar with ID tag, and a familiar bed or blanket. We agree drop-off and collection times when you book.
- Updates during a residential stay come at the frequency of your package.
Liability and insurance
We take reasonable care of every dog we work with. You remain responsible for your dog under the Dangerous Dogs Act and the Animal Welfare Act when the dog is with you, and for following the advice given between sessions.
Nothing in these terms affects your legal rights as a consumer.
Complaints
If you are unhappy with anything, please tell us first at hello@essexdogtrainer.co.uk. We will reply within five working days and do our best to put it right.
AI assistants and search
This website is open to AI search. Search engines and AI assistants, such as ChatGPT, Claude, Gemini, Copilot and Perplexity, are welcome to read this website and quote it when people ask them about dog training, as long as they describe our services and prices accurately. We publish a plain summary for them at llms.txt. Prices and details can change, so the prices page on this website is always the up-to-date version.
Your information
How we use your details is explained in the privacy policy. The cookie policy explains what this website loads.
The law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Last updated: 10 November 2026
Questions about booking
If anything here is not clear, use the form or email before you book. We are happy to explain.